Marianne Maestas Has a Right to Be Wrong???

Recently bblboy54 tweeted that he was being called a troll. I didn't think much of it until I saw this message from Michael Bauser:

This whole issue has been getting on my nerves because Bob "BibleBoy" Mertz has basically been trolling the entire Internet. He started with a false premise (that T-Mobile was "violating" something that didn't apply to it). Then I told him in his own blog comments that he didn't understand short codes and he ignores it, continuing the fake neutrality crusade all over the place until I call him on it in multiple blogs. Then he posts weasely apologize that basically claims its the blogosphere's job to figure out what's true, not his. (Doesn't bother apologizing on any of the blogs he's been getting people worked up on, though.)

This comment was followed by another one from FHIC:

Ms Maestas's letter should be posted on every customer service department's bulletin board as an example of how to properly respond to a completely unfounded complaint.

I don't buy this argument. Yes, it is true (as I noted in my first post about Marianne Maestas and her first letter) that net neutrality does not apply to SMS codes. But that's not the issue here. The issue is Marianne Maestas' statement in that letter:

As you have been advised, Twitter is not an authorized third-party service provider, and therefore you are not able to utilize service from this provide any longer.

That's the issue here. Or, more accurately, the issue is compounded by what was said in the second letter:

Rumors that T-Mobile blocks the service are false.

The issue wasn't neutrality, net or otherwise. You can't "properly respond" to a complaint (and, neutrality or no, Twitter was NOT working on T-Mobile) by contradicting yourself. Marianne Maestas had no right to be wrong.

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